UK – Shipping of samples is free via Royal Mail, please allow up to 5 working days for delivery. Choose Express Shipping (before 3pm) for same day priority despatch (Mon-Fri).
Overseas – there is a small shipping charge to send samples overseas. Please allow 7-10 working days for delivery.
Standard UK Delivery* - FREE for all orders over £45 and for sundry items (glues, cleaners etc.) when ordered with your flooring.
EXPRESS UK Delivery* (1-2 working days) - order at the checkout for just £12.50. Most express orders are delivered within 2 working days, although we aim to deliver weekday express orders received by 10AM on the next working day.
It's advisable to order your flooring with a few days to spare in order for it to acclimatise in the room for a day before fitting, and to avoid potential delivery problems as courier deliveries can never be completely guaranteed.
WEEKEND & time-slot deliveries can be arranged by request for an additional charge.
Carriers – UK shipping is usually with Parcelforce. Larger orders may be palletised, and sent with Palletways, Pallex or their agents.
Timing – Your delivery date is confirmed by email when we process your order. Standard UK delivery is usually between 08.00 and 18.00 hrs although delivery may be attempted outside of these hours in busy periods. You can add delivery instructions at the checkout eg. Leave next door - at No.7. (note: we cannot guarantee that the delivery driver will follow instructions).
Please inform us in advance if there is anything which may affect delivery (eg. restricted vehicle access).
Overseas and non-standard UK shipping – charges are calculated automatically at the checkout. Charges are based on weight and geographical location and are automatically free of UK taxes where appropriate. Simply create an account, enter your address details and delivery charges will be calculated for you at the checkout. Any import duties and taxes are the responsibility of the customer.
Delivery delays – Although all our deliveries are made by reputable companies all delivery firms experience occasional problems which may delay the arrival of your order. Please note that we are not responsible for any consequential loss or damages caused by the delayed arrival of your order. Delivery charges for delayed deliveries are non-refundable unless we failed to despatch your order on time in which case we may partially refund your delivery charges at our sole discretion.
(*excludes Northern Ireland, islands, and Scottish Highlands)
@hmflooring Absolutely love our new flooring! It's sooo great, thank you! See the tweet
Finally our new kitchen with new floor. Thank you, love it! Read more
We have HM floors in both our bathroom and shower room and they really are the biz. See the Facebook post
Yay! thanks. our water tiles arrived today. I can't believe how fast they got here. See the Facebook post
I have had this bathroom for two years now and still think it looks good as new. The Harvey Maria, pacific water flooring looks fantastic and never ceases to cheer me up. See the Facebook post
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