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Terms and Conditions

Terms and Conditions
Harvey Maria Ltd. aims to provide a personal, professional and friendly service. We also believe in plain speaking and our Terms & Conditions follow, in logical sections to aid readability. Please read them carefully. A condition of placing an order with us by telephone or online is that you confirm you have read, understood and agree to them.  Business customers are subject to Harvey Maria standard Conditions of Sale which are accepted by all business customers when ordering from us and are available separately on request.

About Us

Harvey Maria Ltd. (hereafter referred to as Harvey Maria) a limited liability company registered in the United Kingdom. Our registered office is The Old Feed Room, Balcombe Place Stables, Haywards Heath Road, Balcombe, Haywards Heath, West Sussex, RH17 6LP which is not a showroom or warehouse and is not open to the public unless by prior appointment.  Harvey Maria has designed and sold original floors since 1994 and on-line since 1999.

How to buy from our website
As you browse around our site you will see “Buy” buttons which enable you to add products to your shopping basket. Feel free to use this as a virtual shopping list, as you can just as easily remove them at any time, and adjust quantities up or down too.

You can view the contents of your cart at any time using the “Shopping Basket” option on the menu at the top of the site. To place your order, click the “Checkout” button, at which point we will ask you for some address details and take your card payment online.

Money spent on samples is redeemable against a flooring order over £150 by entering the promotional voucher code that is sent with your samples at the checkout. One promotional voucher code is redeemable per household.

Product Information
Please note that lighting can affect the perceived colours of images in photographs and that colours can be displayed differently from one computer monitor to another. Colours of products seen on the website or in a brochure may therefore vary from the actual product.  Some of the images may have been altered to simulate the appearance of floors.

Samples have been cut from an overall design, therefore decoration and shade may vary.  Product may vary in colour from batch to batch and your order may not be from the same batch as your sample. Samples themselves may be slight seconds and should not be used for flooring purposes.  Use of samples for flooring purposes will invalidate the warranty of your Harvey Maria floor.   

The random nature of the patterns from which some of our designs are taken means that some colour and design variation is normal.  There is no pattern match from tile to tile for any Maria floor described as having a Random pattern in its product description.  Always supply your batch number when re-ordering to match an original floor and we will endeavour to supply from the original batch if available as there may be slight colour variation from batch to batch.

Harvey Maria reserve the right to supply products in non branded packaging or in other branded packaging. This does not in any way materially affect the quality of the products themselves.

Paying for your Order

We accept credit or debit card payments with cards including Visa, Mastercard, Maestro, Switch. We can also accept orders by mail.   Please send your order details together with a cheque (in pounds sterling) made payable to “Harvey Maria Ltd.” to our office address listed above. You should write your card number and expiry date on the reverse of the cheque, and please note that we cannot begin to process your order until the funds are cleared through our bank.

By purchasing from us, you confirm that the credit or debit card that is being used is yours and understand that all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. All goods remain the property of Harvey Maria until paid for in full. In order to guard ourselves and our customers from fraud we deliver to the card holders address, which is assumed to be the one you give at the beginning of the order process as the customer's address. If there is a discrepancy between this and the cardholders address we will contact the cardholder for confirmation prior to processing the order.

Please note that any levies/taxes charged for international shipments are not calculated or monitored by Harvey Maria and are not the responsibility of Harvey Maria. We recommend that customers requiring delivery outside of the UK should check with their local customs officials or post office for more information. Harvey Maria Limited is VAT Registered.

How safe are your personal details during checkout?

We use the latest secure server technology to ensure that your personal information is protected to the highest standards. For further information please see our Privacy Policy here.

Delivering your Order

We endeavour to deliver orders within 5 working days within the UK and 7-10 days for overseas delivery (subject to customs clearance) where the good(s) are in stock, though you should allow up to 28 days for delivery of your order.  All delivery dates are estimates only and cannot be guaranteed and we cannot accept any liability for any direct or indirect loss or damage resulting from delivery outside of these estimated timescales. We will, however, endeavour to keep you informed of any such delays.

Orders for sample products are delivered via the Royal Mail standard postal service.  All other deliveries shall take place via a Carrier appointed by Harvey Maria and/or its agents and shall be a weekday delivery between 08.00 and 18.00.

Carrier deliveries require a signature. Anyone at the delivery address will be deemed to be authorised to accept delivery. Please inspect all goods immediately on delivery, this means glancing over (but not opening) packs of flooring for visible damage.  You or the person acting on your behalf should document any transit damage at that time on the delivery note.  If the Carrier is unable to obtain the required signature for an arranged delivery then they will attempt a re-delivery or you may be required to collect your order from the Carrier’s nearest depot or else you may be liable for redelivery charges.   You may choose at the time of ordering to have the delivery left in another place specified by you but Harvey Maria cannot be responsible for any transit damage or for any subsequent loss or theft of the goods if you have chosen not to sign for your delivery.

Flooring deliveries could be made on a truck or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, please inform us at the time of order.
While we endeavour to deliver to the majority of the United Kingdom and most overseas countries, we reserve the right to refuse your order should our Carrier not be able to deliver to your location or if our estimated cost of carriage is more than the delivery charge itemised on your order.

Acceptance and Refusal of your Order

To be eligible to purchase goods on this web site and lawfully enter into and form contracts on this website under English law you must be over 18 years of age, provide your real name, phone number, e-mail address, payment details and other requested information, and stipulate a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this web site whether or not that product has been sold; removing or editing any materials or content on the web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions set out in these Terms & Conditions.

In the unlikely event that the goods you order are no longer available, we will offer you the choice of an alternative product, credit to the value of the goods or refund to the value of the goods.

Returns Policy

We hope that you will be happy with your purchase from us.  You must notify us within 14 days of receipt of your order if you wish to return it to us and the order must be returned to us within 14 days of such notification.  The goods should be returned in undamaged condition and in original packaging.  We will process a refund within 14 days of receipt less any reasonable amount in respect of goods received by us which are not fit for re-sale at the full original price. Delivery charges are non refundable.  Harvey Maria does not accept returns of part orders.

If you are unfortunate enough to receive a damaged item or an item is missing, make sure it is noted on the carrier’s paperwork.  No claims for damaged or missing items can be made after the carrier has left the delivery address, unless signed for as damaged or missing.

In the event that the goods you order from Harvey Maria are faulty you shall have three days from receipt of the goods in which to notify us.  Upon notification we will arrange with you for the goods to be inspected or will request that you return them to our warehouse address.

You must notify Harvey Maria of your request to return goods for any reason by emailing us at info@harveymaria.co.uk or by writing to us at the office address listed above.  Returned goods require a 'Return Tracking Number' issued by Harvey Maria which must be returned together with the goods to our warehouse address that we will send to you.  In all cases the buyer assumes the cost of returning goods to Harvey Maria, unless otherwise agreed.  Your statutory rights as a consumer remain unaffected.

Check that all flooring products are flawless before laying them.  Harvey Maria will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed. Where the buyer or their agent has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put.
We comply fully with the the Consumer Contracts Regulations 2013

Contacting Us

We aim to give you an enjoyable online shopping experience, and welcome your comments and suggestions via info@harveymaria.co.uk or in writing to our office address listed above.

If you have a product enquiry which cannot be answered by the information on this web site, or a question regarding these terms and conditions, please email us with your question and your preferred method/time of contact. We also operate a local rate telephone number on 0845 680 1231 which will only cost UK callers the cost of a local call, and this is supported out of hours and during busy times by an answerphone.

We also recommend you join our free email list to stay informed about new products and special offers, from time to time.

Complaints Procedure

In the unlikely event that you have a complaint concerning an order through Harvey Maria you should either email us at info@harveymaria.co.uk, write to us at our office address listed above or telephone us on our local rate telephone number 0845 680 1231 between 09.00 and 17.00 hours, Monday to Friday. A senior manager will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure. We will endeavour to respond to your complaint within three working days of receipt.

Privacy Policy
We respect your right to privacy and are fully committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011. For more information you can view our full Privacy Policy here

Intellectual Property
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors/suppliers.


Harvey Maria warrantees all of their first quality floor coverings to the original purchaser against loss of original pattern and colour under normal residential and/or commercial use for the number of years as indicated below from date of purchase provided the flooring covered by this warranty has been installed and maintained according to instructions provided and those available at www.harveymaria.co.uk.

Warranties do not include damage due to improper installation or maintenance, excessive moisture or alkalis in the subfloor or conditions arising from hydrostatic pressure, burns, tears, indentations, stains, reduction in gloss due to normal use or exterior application. In areas that have more than normal and or excessive foot traffic such as queuing points, entrances and exits, adequate steps should be taken to prevent excessive dirt and moisture from being tracked across the floor. Warranties shall not include loss of time, inconvenience, incidental expenses incurred in the removal or reinstallation of the affected material and any other incidental or consequential damages. Full details of our warranty are available here.


Save for liability for death or personal injury due to the negligence of Harvey Maria and liability under the Consumer Protection Act 1987, Harvey Maria’s total liability to the Customer under these Conditions (whether in contract, tort (including negligence) or otherwise) shall not in any circumstances exceed the price paid by the Customer to Harvey Maria in respect of the Products and/or Services in question in respect of any one incident or series of incidents attributable to the same cause.

Harvey Maria shall not be liable for any special, indirect or consequential loss or damage whatsoever (whether caused by the negligence of Harvey Maria or otherwise) which arises out of or in connection with the supply of the Products or their use or resale by the Customer.

Harvey Maria shall not be liable to the Customer (including but without limitation in negligence) or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of Harvey Maria’s obligations in relation to the Products and/or Services, if the delay or failure was due to any cause beyond Harvey Maria’s reasonable control.

M&S Voucher Giveaway

By submitting your photo to Harvey Maria, you are agreeing to the use of your photo across various media including our blog site, emails, Facebook, Pinterest, Twitter and Instagram. If the photo you submit is also used on the main website (www.harveymaria.co.uk) we will give you a Floor Care Kit free of charge.
If you let us have your floor photographed professionally and used on this site, we will give you £100's worth of Marks and Spencer vouchers.

To be eligible for either the Floor Care Kit or the £100 voucher reward, Harvey Maria will require a photograph of the room as well as the floor owner. The photograph of the floor owner will be used in the marketing of the voucher reward scheme, to validate the scheme and to encourage other customers to participate.

Governing Law
This contract between us shall be governed by and interpreted in accordance the laws of England and the English courts shall have jurisdiction to resolve any disputes between us. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

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