**Christmas Schedule – Our warehouse is closed over the Christmas period, so orders received during this time will be dispatched from 2nd January 2004 onwards. If you have any urgent requests please contact our Customer Service team at firstname.lastname@example.org.
Our standard shipping service is FREE for samples and for consumer flooring orders over £399.00 inc vat. to mainland UK addresses (excludes Scottish Highlands, islands & Northern Ireland). Trade shipping costs vary.
UK – Shipping of samples is usually free via Royal Mail, please allow up to 5 working days for delivery. Choose Express Shipping (before 10am) for same day priority despatch (Mon-Fri).
Overseas – there is a small shipping charge to send samples overseas. Please allow 7-10 working days for delivery.
Standard UK Delivery* – FREE for all consumer orders over £399.00 inc. Vat. We aim to deliver in around 5-7 working days, but some items may take longer to deliver to you. A preferred delivery date can be chosen at checkout for most orders.
Express UK Delivery* (1-2 working days) – order at the checkout from just £6.99 and choose your preferred delivery day. Order by 10am for the option of next working day delivery.
It is always advisable to order your flooring with a few days to spare in order for it to acclimatise in the room for 48 hours before fitting, and because courier deliveries can never be completely guaranteed.
Weekend & time-slot deliveries can be arranged by request for an additional charge.
Carriers – UK shipping is usually with Parcelforce. Larger orders may be palletised, and sent with Palletways, Pallex or their agents.
Timing – Your delivery date is confirmed by email when we process your order. Standard UK delivery is usually between 08.00 and 18.00 hrs although delivery may be attempted outside of these hours in busy periods. You can add delivery instructions at the checkout eg. Leave next door – at No.7. (note: we cannot guarantee that the delivery driver will follow instructions).
Please inform us in advance if there is anything which may affect delivery (eg. restricted vehicle access).
Overseas and non-standard UK shipping – charges are calculated automatically at the checkout. Charges are based on weight and geographical location and are automatically free of UK taxes where appropriate. Simply create an account, enter your address details and delivery charges will be calculated for you at the checkout. Any import duties and taxes are the responsibility of the customer.
Delivery delays – Although all our deliveries are made by reputable companies all delivery firms experience occasional problems which may delay the arrival of your order. Please note that we are not responsible for any consequential loss or damages caused by any delays, discrepancies or damage to your shipment and recommend that you take delivery and check your flooring prior to finalising fitting arrangements. We suggest ordering your floor in plenty of time in case of any delivery problems and to allow for the floor to acclimatise for 24 hours in the room prior to fitting. Delivery charges for delayed deliveries are non-refundable unless we failed to despatch your order on time in which case we may partially refund your delivery charges at our sole discretion.
Checking Your Shipment – It is important that you check your order on its arrival and that any discrepancies or damage are noted on the drivers paperwork or handheld device and reported to us immediately with supporting photos. We will usually replace damaged items quickly, but if the damage to the product is more substantial then consider rejecting the delivery. All cases of discrepancies or damage must be notified to us immediately within 24 hours of delivery. Title and ownership of goods passes to the purchaser on delivery and it is your responsibility to take good care of the goods thereafter. We are unable to resolve any issues relating to damaged or missing products where such issues have not been reported to us within 24 hours of delivery.
(*excludes Northern Ireland, islands, and Scottish Highlands)