Covid notice: Our logistics partners continue to ship the majority of your flooring and sample orders as normal. But please be prepared for occasional delays caused by current national supply chain constraints, including driver shortages in some areas, particularly if your shipment is palletised. Some Royal Mail postal areas are currently experiencing backlogs, so please be prepared for delays in receiving your sample orders.
Our Standard UK Shipping of flooring is FREE to mainland UK addresses (excludes Scottish Highlands, islands & Northern Ireland) for orders over £239.00 inc. Vat.
UK – Shipping of samples is free via Royal Mail, please allow up to 5 working days for delivery. Choose Express Shipping (before 10am) for same day priority despatch (Mon-Fri).
Overseas – there is a small shipping charge to send samples overseas. Please allow 7-10 working days for delivery.
Standard UK Delivery* – FREE for all orders over £239.00 inc. Vat. We aim to deliver in around 5-7 working days, but some items make take longer to deliver to you. A scheduled delivery date is confirmed once we process your order.
EXPRESS UK Delivery* (1-2 working days) – order at the checkout from just £6.99. Most express orders are delivered within 2 working days, although we aim to deliver weekday express orders received by 10am on the next working day.
It is always advisable to order your flooring with a few days to spare in order for it to acclimatise in the room for a day before fitting, and because courier deliveries can never be completely guaranteed.
WEEKEND & time-slot deliveries can be arranged by request for an additional charge.
Carriers – UK shipping is usually with Parcelforce. Larger orders may be palletised, and sent with Palletways, Pallex or their agents.
Timing – Your delivery date is confirmed by email when we process your order. Standard UK delivery is usually between 08.00 and 18.00 hrs although delivery may be attempted outside of these hours in busy periods. You can add delivery instructions at the checkout eg. Leave next door – at No.7. (note: we cannot guarantee that the delivery driver will follow instructions).
Please inform us in advance if there is anything which may affect delivery (eg. restricted vehicle access).
Overseas and non-standard UK shipping – charges are calculated automatically at the checkout. Charges are based on weight and geographical location and are automatically free of UK taxes where appropriate. Simply create an account, enter your address details and delivery charges will be calculated for you at the checkout. Any import duties and taxes are the responsibility of the customer.
Delivery delays – Although all our deliveries are made by reputable companies all delivery firms experience occasional problems which may delay the arrival of your order. Please note that we are not responsible for any consequential loss or damages caused by any delays, discrepancies or damage to your shipment and recommend that you take delivery and check your flooring prior to finalising fitting arrangements. We suggest ordering your floor in plenty of time in case of any delivery problems and to allow for the floor to acclimatise for 24 hours in the room prior to fitting. Delivery charges for delayed deliveries are non-refundable unless we failed to despatch your order on time in which case we may partially refund your delivery charges at our sole discretion.
Checking Your Shipment – It is important that you check your order on its arrival and that any discrepancies or damage are noted on the drivers paperwork or handheld device and reported to us immediately with supporting photos. We will usually replace damaged items quickly, but if the damage to the product is more substantial then consider rejecting the delivery. All cases of discrepancies or damage should be notified to us immediately within 24 hours of delivery. We are unable to resolve delivery issues not reported to us within 24 hours of delivery.
(*excludes Northern Ireland, islands, and Scottish Highlands)