Home Frequently Asked Questions

Frequently Asked Questions

Suitability
  • Are Harvey Maria floors suitable for bathrooms?

    Yes. By following the fitting instructions, your Harvey Maria floor is completely waterproof and slip resistant, so perfect for bathrooms. The tiles butt up tightly together and the adhesive creates a watertight bond. For inspiration, check out our Bathroom Flooring Ideas page.

  • Are they compatible with underfloor heating?

    All Harvey Maria floors are suitable for use with underfloor heating. For electric/ mesh systems check with the system manufacturer for suitability with vinyl tile flooring. The heating system should be bedded within an appropriate reinforced fibre smoothing compound/ screed applied to the subfloor (plywood or concrete) and finished with a second smoothing layer to a depth recommended by the manufacturer to insure appropriate insulation. For underfloor heating pipes within concrete, prime the surface and apply an appropriate smoothing compound to a minimum depth of 1/8 inch.

    Heating systems should be switched off for 48 hours before and after installation of the flooring, and then brought up gradually to full operating temperature over the following 7 days.

  • Are any rooms not suitable?

    All of our floors are designed to be laid flat in an indoor domestic or commercial space.

    Take precautions in rooms that get very hot or cold. The tiles are designed to withstand surface temperatures of up to 27°c (81°f) and should not be allowed to cool below 7°c (45°f).

    Note that in areas exposed to strong sunlight surface temperatures may be significantly higher than ambient room temperatures so to avoid damage to unprotected tiles take care to shade the floor from excessive heat and UV light.

  • Will the color match my sample or previous order?

    There can be some slight color variation from batch to batch. Your sample may be from a different batch to your order so check for color suitability prior to commencing fitting. Always quote your batch number if you are trying to match the floor to a previous order.

  • Are your designs available on a roll?

    Harvey Maria floor designs are produced as high specification luxury vinyl tile (LVT), a material that’s too rigid to roll up. These tiles are more durable than traditional ‘lino’ and vinyl flooring on a roll. The tiles butt up together with no gaps, and the adhesive creates a watertight seal across the whole floor.

Sampling
  • Do you offer free samples?

    We make a small charge for samples but shipping is free. Sample money will be refunded up to maximum of $10.00 when you place an online order over $150 at www.harveymaria.com/us via redemption code. Terms apply

  • How big are the samples?

    Sample chips are cut from larger tiles and measure approximately 6″ x 6″. They are not whole tiles and should not be used on your floor.

Orders & Delivery
  • How do I calculate how many packs I will need?

    Use our Room Size Calculator to calculate the size of your room and estimate the number of packs you’ll require. We recommend that you allow 5-10% for wastage. If you need any further advice, please feel free to contact us.

  • Have you got any places where I can see the tiles?

    At present, our floors are currently only available to purchase online in the USA. We strongly recommend ordering samples to check color suitability.

  • When will I receive my order?

    Our standard delivery takes approximately 5 to 10 business days to mainland US addresses. Expedited shipping is also available to most locations. The tracking information will be sent to you on dispatch of your order.

  • What if delivery of my order is delayed?

    We use reputable delivery companies but deliveries can never be completely guaranteed and we do not provide compensation for any costs that you may incur due to the delayed arrival of your order.

    It is always advisable to order well in advance of your planned install date in case of shipping delays and so the flooring has time to acclimate in the room for at least 48 hours before fitting and to avoid potential disruption to your install schedule.

  • Can I request an express delivery?

    Expedited shipping for samples and flooring orders can be selected at the checkout.

Fitting & Care
  • How is Harvey Maria flooring fitted?

    Floors should be installed onto a smooth plywood subfloor or smoothed solid (concrete) subfloor and secured using the recommended LVT adhesive. Smoothing compounds are used to ensure a level, smooth subfloor surface on which to lay the tiles. Detailed instructions and videos are available on the Fitting page.  Solid color floors and designs with white backgrounds, are the most challenging to fit well, whereas more patterned designs will generally make for easier fitting. In all cases, the smoother and better-prepared the subfloor, the more satisfactory the final finish will be. A trained LVT flooring fitter will usually produce the best results.

  • Do you offer a fitting service?

    At present, we don’t have a fitting service available in the USA.

  • Is there a special adhesive?

    Harvey Maria LVT floors should be fitted using adhesives designed specifically for LVT floors. Always choose a ‘wet set’ LVT adhesive rather than a ‘pressure sensitive’ or ‘hybrid’ adhesive – use of ‘wet-set’ adhesive provides a superior bond strength and will also allow the installer to achieve a tighter fit between the tiles and therefore a better overall appearance of the floor.

  • How do I care for my floor once it’s fitted?

    It’s important to follow the cleaning and care advice for your floor. This will keep the floor looking great and is a condition of the warranty. Our Floor Care Kit will help keep the floor clean and protected. We also recommend regular sweeping and mopping, and if there’s access to an outside area, a good entrance mat will help trap dirt before it reaches your floor.

  • Do floor mats or rubber feet/stoppers stain the floor?

    Some rubber materials common to rubber matting products contain compounds (known as antioxidants) designed to extend the life of the rubber and prevent brittleness. Unfortunately, these compounds are susceptible to breaking down over time, producing chemicals that can then bleed into adjacent materials, causing yellowing to the floor, referred to as “antioxidant staining”. To avoid this problem, ensure that any rubber items coming into contact with the floor for a prolonged period of time (eg, rubber backed rugs, rubber mats, rubber feet, pet bowls) contain only ‘non-staining’ rubber.

  • Is my Harvey Maria floor scratch proof?

    The hard wearing top surface of Harvey Maria luxury vinyl tile (LVT) flooring has been tested and classed as scratch resistant by industry classification standards, but is not completely scratch proof. Sharp objects can scratch the floor so we suggest taking sensible precautions against damage from scratching.

    A good entrance mat will reduce grit, sand and stones being brought onto the floor on the soles of shoes. Furniture feet should be suitably protected on their base and office chairs should have soft wheels. Vacuum cleaners should have free rotating wheels and should not be damaged, have sharp edges or contain alien objects that may drag across the floor. Check suitability with the manufacturer and test on a product sample before use.

  • Can I use a steam cleaner on my Harvey Maria floor?

    We do not recommend the use of steam cleaners or steam mops on Harvey Maria flooring. Instead, the Floor Care Kit contains a range of products designed to clean & protect your tiles. Find out more on our Cleaning & Care page.

Warranty & Returns
  • Are Harvey Maria tiles guaranteed?

    All Harvey Maria floors are manufactured to a high quality commercial standard, and are supplied with a lifetime residential warranty of up to 35 years. Visit the warranty statement for full details.

  • Can I return unused packs of tiles?

    Unfortunately, we are unable to accept the return of fewer than four packs from your order. Please use our flooring calculator to estimate how many packs you are likely to need, and allow 5-10% for wastage. View our Returns policy for more information and note the importance of ordering a sample of your flooring prior to purchase.

Useful Information

Help & Advice Fitting Information