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Returns Policy

We hope that you are happy with your purchase. Note that we strongly recommend ordering samples in advance of your purchase as colors, textures and patterns are not always accurately reproduced on a screen or in print.

If you decide to return an item for any reason, we want to hear from you. Simply contact us at info@lvtdesignfloors.com within 14 days of receiving your order for assistance in proceeding with your return and to obtain a Return Authorization (RA) Number. After 14 days the order is considered closed and a return cannot be authorized.

Note the following terms and conditions apply to proceeding with a return.

All items from an authorized return are inspected for conformance to the specified returns criteria and any credit due less restocking fee is paid according to our Refund Policy.

Items returned to our returns address without a Return Authorization number will be rejected on delivery or received and stored at the owner’s cost for 30 days to be collected or else will be destroyed.

Refund Policy

Items received, inspected and validated as suitable for re-sale in line with the Returns Policy are eligible for a full credit less 20% restocking fee, less any difference between the actual handling and shipping costs incurred and the original shipping charge applied to the order.

Eligible refunds are processed within four weeks of receipt of the returned items and are issued via the same method as that used for the original purchase.