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Returns Policy

We hope that you are happy with your purchase. Note that we strongly recommend ordering samples in advance of your purchase as colors, textures and patterns are not always accurately reproduced on a screen or in print. Returns are not possible where a customer has not ordered and received a sample of the product that they wish to return prior to ordering it from us.

If you wish to return an item you must firstly contact us at info@lvtdesignfloors.com within 14 days of receiving your order to request a Return Authorization (RA) Number. After 14 days the order is considered closed and a return cannot be authorized.

Note the following terms and conditions apply to the authorization of a return.

All items from an authorized return are inspected for conformance to the specified returns criteria and any refund due is processed within 14 days less restocking charges in line with our Refund Policy.

Items returned to our returns address without a Return Authorization number will be rejected on delivery or received and stored at the owner’s cost for 30 days to be collected or donated to a charitable cause.

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