Returns Policy

We hope that you are happy with your purchase. Note that we strongly recommend ordering samples in advance of your purchase as colors, textures and patterns are not always accurately reproduced on a screen or in print. Returns are not possible for Special Orders or where a customer has not ordered and received a sample of the product that they wish to return prior to ordering it from us.

If you wish to return an item you must firstly contact us at info@lvtdesignfloors.com within 14 days of receiving your order to request a Return Authorization (RA) Number. After 14 days the order is considered closed and a return cannot be authorized.

Note the following terms and conditions apply to the authorization of a return.

• LVT Design Floors Inc. cannot authorize a return of less than four cartons of any flooring.

• Returned items must be received by us in their original unopened, undamaged and unmarked packaging suitable for re-sale at the full original price. All items should be packed securely in outer packaging which in all cases must be clearly marked with a valid RA number.

• Sample items and floor care products containing liquids are not accepted for return.
• All return shipping is at your own cost and risk. Note that we are not able to arrange pick up for the items being returned.
• We recommend using a reputable freight shipping company and that the returned items are protectively wrapped to avoid transit damage. 

All items from an authorized return are inspected for conformance to the specified returns criteria and any refund due is processed within 14 days less restocking charges in line with our Refund Policy.

Items returned to our returns address without a Return Authorization number will be rejected on delivery or received and stored at the owner’s cost for 30 days to be collected or donated to a charitable cause.