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Terms and conditions

This website www.harveymaria.com/us is owned and operated by LVT Design Floors Inc. a company registered to conduct business in the State of Tennessee no.001075171 and in England & Wales company no.2175861.

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site and offline purchases.

Customer satisfaction is our first priority and we want you to be happy with your purchase from LVT Design Floors Inc. If you have any questions about the information below please contact us by email at: info@lvtdesignfloors.com.

The trade mark ‘Harvey Maria’ is owned by Harvey Maria Ltd and used under exclusive licence in the USA by LVT Design Floors Inc.

General Information

Website and brochure images are for reference only and may not provide a true representation of the products characteristics. For the most accurate assessment of color, pattern and texture we recommend ordering samples prior to purchase.

The fitting and care information relating to the flooring products is provided in our online documentation and information. In order to enjoy the long-term benefit of our flooring products it is important that they are installed and maintained in accordance with the information provided. Failure to do so may result in the adverse performance of the floor and even product failure.

Shipping

Delivery Of Your Order

All products are shipped from our logistics partner based in Knoxville, Tennessee via freight carrier (common carrier). Once your delivery leaves the warehouse a tracking number is made available to you for shipment tracking. The actual delivery date and time will be dependent upon the freight carrier. Where Fedex shipping is selected at the checkout orders may occasionally be shipped by other similar carriers.

All residential shipments are curb-side deliveries which do not include the shipment being brought inside the property. For shipping to restricted access locations such as gated communities, off-grid properties etc., or if delivery could be difficult for any reason you should notify us and agree delivery arrangements in advance of placing your order or else you should make adequate arrangements to ensure a successful delivery. Lift gate service is typically included for most larger deliveries but sometimes can be an additional charge, otherwise, the cartons must be taken off the pallet one by one. 

If a delivery address is somewhere that our freight carriers do not provide service or if there is an additional charge then we will contact you before your order is processed to discuss the different options that are available.

It is your responsibility to be available or have someone present for signing, inspection and taking in the shipment at time of delivery beyond the delivery point. Delivery times can vary depending on the shippers workload and scheduling constraints. Redelivery of a preset appointment will result in re-delivery fees charged if no one is present to receive delivery and these fees have to be paid before a new appointment is agreed.

By signing the delivery paperwork (Bill of Lading) you are confirming receipt of the correct product and the correct quantity with no packaging issues or damage. It is essential that you confirm that the delivery contains the correct product and quantity ordered, and is undamaged before signing.

Do not refuse delivery for any reason unless instructed to do so by LVT Design Floors Inc. If you refuse delivery you will be responsible for all consequential freight charges and restocking fees. By purchasing from us, the order is yours upon departure from the warehouse facility.

Delays

Shipping typically takes 3-7 business days, and occasionally even longer.

As with all online purchases, transit damages or delays can sometimes occur. By placing an order with us, you are assuming the risks that could be involved when purchasing online.  We strongly advise that you do not schedule installation until you have safely received your order in its entirety and checked its condition. We do not issue any credits, refunds or consequential damages due to delivery delays, damaged shipments or product faults that result in delay of your project timeline.

Note that flooring needs to acclimate properly for a minimum of 24 hours in the room where it is to be fitted.

Damage

We take care when shipping your order and all products/ cartons are over-boxed in outer cardboard packaging but regrettably damage can still occur during the shipping process. Therefore during delivery you must open any outer packaging to inspect the contents for any damage. If there is damage, you should do the following:

It is a standard requirement of freight carriers that replacements are fulfilled with an equal exchange of material which means that the replacement will equal the damaged portion to the nearest whole carton.

To avoid delays consider using tiles with slight damage as the cut tiles at the edge of the room. Any slight damage should be covered by your flooring wastage factor.

Returns Policy

We hope that you are happy with your purchase. Note that we strongly recommend ordering samples in advance of your purchase as colors, textures and patterns are not always accurately reproduced on a screen or in print.

If you decide to return an item for any reason, we want to hear from you. Simply contact us at info@lvtdesignfloors.com within 14 days of receiving your order for assistance in proceeding with your return and to obtain a Return Authorization (RA) Number. After 14 days the order is considered closed and a return cannot be authorized.

Note the following terms and conditions apply to proceeding with a return.

All items from an authorized return are inspected for conformance to the specified returns criteria and any credit due less restocking fee is paid according to our Refund Policy.

Items returned to our returns address without a Return Authorization number will be rejected on delivery or received and stored at the owner’s cost for 30 days to be collected or else will be destroyed.

Refund Policy

Items received, inspected and validated as suitable for re-sale in line with the Returns Policy are eligible for a full credit less 20% restocking fee, less any difference between the actual handling and shipping costs incurred and the original shipping charge applied to the order.

Eligible refunds are processed within four weeks of receipt of the returned items and are issued via the same method as that used for the original purchase.

Defective Material

We work with premium manufacturer’s so defective material is not very common. Consider using tiles with small defects or blemishes as the cut tiles at the edge of the room so that the blemished part can be discarded. However if you do receive material with a significant visible defect do not install it. Contact us immediately at info@lvtdesignfloors.com and send pictures of the defects and the material will be replaced. Installation is considered full acceptance of the material in the condition it was received. Remember

Manufacturer’s Warranty 

As an Authorized Distributor for all of the products we sell, they are all covered by the full manufacturer’s warranty. Details of how to register with the manufacturer’s warranty are sent with your order. If you have any warranty related questions please contact us.

Cancellation Policy

If you decide to cancel an order, contact us immediately. Orders cancelled after the day of order may be subject to a 5% processing charge to allow for any costs incurred with our logistics partner in preparing your order for shipment and returning items to stock. If your order has already shipped it will be subject to our Returns Policy.

Useful Information

Help & Advice Fitting Information